Refund Policy

This Refund Policy outlines the conditions under which refunds are provided for orders placed through the QuickDeliver platform. We are committed to ensuring a fair and transparent refund process for all users.

You may be eligible for a full or partial refund in the following cases: (a) your order was not delivered; (b) you received the wrong order or items; (c) items were missing from your order; (d) items received were damaged, spoiled, or of unacceptable quality; (e) you were charged incorrectly.

Refund requests must be raised within 24 hours of order delivery (or expected delivery time for undelivered orders). Requests raised after this window may not be eligible for a refund.

To request a refund: (1) Open the order in your order history; (2) Select "Report an Issue" and choose the relevant reason; (3) Provide photos or description of the issue if applicable; (4) Submit your request.

Our team will review your request within 24-48 hours. You will be notified of the decision via the app and/or SMS. If additional information is needed, we will contact you.

Approved refunds are processed as follows: Online payments (UPI, card, wallet) are refunded to the original payment method within 5-7 business days. Cash on delivery (COD) orders are refunded as QuickDeliver credits to your account wallet, which can be used for future orders.

QuickDeliver credits have no expiration date and can be applied to any future order. If you prefer a bank transfer for COD refunds, please contact support (processing may take 7-10 business days).

Partial refunds may be issued when: (a) some items in your order were satisfactory while others were not; (b) the issue affected only a portion of the order; (c) the order was partially delivered.

The refund amount for partial refunds will be calculated based on the cost of the affected items plus a proportional share of delivery fees and taxes.

Refunds will not be provided in the following cases: (a) change of mind after the order has been prepared or dispatched; (b) incorrect order due to wrong information provided by you (e.g., wrong address); (c) delay in delivery caused by factors beyond our control (weather, traffic, etc.); (d) issues reported after the 24-hour reporting window; (e) orders where you were unavailable to receive delivery despite Delivery Partner attempts.

If you have specific dietary requirements or allergies, please verify with the Store Partner before ordering. We are not responsible for allergic reactions or issues arising from undisclosed dietary preferences.

Orders cancelled before the Store Partner begins preparation will receive a full refund. Orders cancelled after preparation has started may receive a partial refund (excluding preparation costs). Orders cancelled after dispatch are generally non-refundable.

If the Store Partner or QuickDeliver cancels your order, you will receive a full refund regardless of the order stage.

If you are not satisfied with the refund decision, you may escalate the issue by contacting our support team at support@quickdeliver.in with your order number and details. Escalated cases are reviewed by a senior team member within 48 hours.

If the dispute is still unresolved, you may approach the appropriate consumer forum or court as per Indian consumer protection laws.

For any refund-related queries, please contact us at: support@quickdeliver.in or through the in-app help center. Our support team is available from 9:00 AM to 9:00 PM IST, 7 days a week.